Who are we?
CX Alive! is a different type of Customer Experience company that specialises in bringing your CX strategy to life, but not in the usual ways you might expect.
For many years, businesses around the world have struggled to engage with colleagues to execute and deliver the CX strategy. CX Alive! will help you overcome the disconnects that undermine your efforts:
Where the strategy is too high-level or abstract…we will make it tangible
When there is no authentic connection to leadership…we will bridge the gap
If your training and communication is too generic or misses context…we will inspire action
If left unaddressed, these will lead to problems in employee engagement, company performance and, ultimately, the CUSTOMER EXPERIENCE.
We will empower your teams to deliver on your CX strategy through the incredible social power of
VODCASTS!
What do we do?
CX Alive! works across all levels of your company, hosting and recording YOU and YOUR COLLEAGUES in lively and engaging VODCASTS, tailored specifically to your business and your strategy. Our aim is to transform your company’s strategy from abstract to actionable.
We will influence your business from the inside out.
“But wait, what’s a Vodcast…?”
A Vodcast is a Podcast, with Video
After each recording, we carefully edit and polish the Vodcasts into high-quality 'Voice-to-Value' modules. These powerful, typically under 10-minute episodes are designed to be:
Short & Engaging: Easy to consume and impactful
Repeatable: Content that can be revisited and reinforces learning
Shareable: Encouraging internal viral adoption among your teams
Shared across any channel and viewable on any device, anywhere, our Vodcasts deliver rich, honest, and lively content that truly connects with your colleagues.
Why Vodcasts?
Many “traditional” methods of training and communication just don’t work. Colleagues can’t relate your strategy to their day-to-day roles.
However, open, engaging, and transparent human conversation cuts through the noise. And in the powerful format of recorded Vodcasts, it truly becomes meaningful.
Still not convinced? Consider the following:
High Recall: Vodcasts leverage "dual coding" (visual + audio), significantly boosting message retention
Growing Audience: There will be an estimated 584 million podcast & vodcast listeners in 2025
Gen Z Preference: 84% of Gen Z prefer video engagement over audio alone
Instant Impact: It takes the average 18-35 year old just 8 seconds to assess the value of visual information (slightly longer for older age groups)
Optimal Attention Span: 10 minutes is approximately the longest anyone can concentrate before becoming distracted
This is why our “Voice to Value” modules are around 10 minutes long. We pack each one with high value content, clear answers and specific calls to action, ensuring every minute counts.
How does it work?
Get in touch
Are you fired up and want to start influencing your CX strategy together? Take a minute to fill out some information and tell us a bit about your needs. It will be great to hear from you!