Questions? Answers!

Thought up some brain-busters? Great, we’ve got you covered.

We thought of some too…so here’s a few questions answered already.

If we’ve missed anything out, hit the “Get in Touch” button below and ask us anything. ‘Cause we love questions.

“We’ve got other people that look after CX and marketing”
— This is more than those things alone. It’s bringing strategy to life with a clear call to action. L&D, HR, Marketing, EX and CX teams are busy and have their own responsibilities
“Can you come and present this business concept to us?”
— Absolutely - all new business should start this way. Get in touch to arrange a meeting with us so we can draw up a proposal for your specific business needs.
“Do we HAVE to do all 3 phases of the programme?”
— All 3 phases integrate and naturally follow on from each other. However, individual phases can be timed and delivered according to your needs
“Colleagues won’t watch the videos, it’s just more training”
— The simplified, accessible format will drive engagement, and the authenticity will directly link to real-world tasks and behavioural changes
“Can’t we just record a few videos ourselves?”
— If you do, they won't be hosted by a highly objective and impartial CX professional, won't be structured using our 3-phase programme or be as effective as CX Alive! can do it
“What are the costs of the Voice-to-Value programme?”
— We would be happy to share our pricing structure with you if you use the Get in Touch button to make an enquiry
“Is it scalable to other
business lines or countries?”
— We can scale this anywhere with options, e.g. in English as main language, using on-screen translation or using AI/human local language dubbing
“Our Leaders are too busy to record the Vodcasts””
— Communicating business strategy is vital, and may be the difference between profit & loss for your company. We will make your time worth it!
“How long does each phase take?”
— We estimate this to be 4-6 weeks for Phase 1, 8-12 weeks for Phase 2 and 12-20 weeks for Phase 3. This is dependent on the level of Vodcast content we produce for you
“Do you do other one-off Vodcasts or CX events?”
— Yes, we would be happy to quote for one-off events such as Keynotes, live stage events, Online Panel or specific one-off Vodcasts