The “Voice-to-Value” CX Programme
At CX Alive!, we simplify the process of transforming your CX strategy from abstract to actionable. Here's how we partner with you to achieve lasting impact:
Step 1: Strategic Alignment & Content Design
We start by reviewing your current CX strategy and objectives, providing expert insights to ensure alignment
Next, we collaborate to design your custom Vodcast programme, recommending the Voice-to-Value modules topics that will deep-dive into your strategy with your key colleagues
We'll jointly agree on all topics, content, and the optimal sequence for maximum impact within your organisation
Step 2: Effortless Production & Engagement
You identify your guest colleagues for appearances, and we handle everything else!
CX Alive! manages all technical aspects – from invites and recording platforms to professional editing, secure storage, and the final delivery of your high-quality Voice-to-Value modules
Our Vodcasts are designed to be short (typically under 10 minutes), engaging, and highly shareable, driving internal viral adoption among your teams
Step 3: Insights, Impact & Continuous Growth
As your programme progresses, the content naturally evolves to cover more specific and complex topics, building momentum and deeper understanding
We diligently track the programme's impact, leveraging colleague feedback and monitoring key business performance indicators
You'll receive regular, actionable summary reports that provide key insights from each stage, empowering you to make informed decisions and continuously optimise your CX strategy
What you will get
The “Voice-to-Value” programme is divided into three distinct phases:
Phase 1: Strategic Spark! Vodcasts + summary reporting!
Phase 2: Impact Accelerator More Vodcasts + summary reporting!!
Phase 3: Culture Catalyst Even more Vodcasts + overall programme reporting!!!
Each phase is available individually or as part of a complete transformation programme, offering flexibility to suit your specific commitment and budget.
Every CX Alive! programme is entirely unique and fully customised to your needs. All Voice-to-Value modules are created as your own property, empowering you to share and socialise them as widely as you wish within your organisation.
Underpinning your entire journey, you'll also gain access to our CX Story Vault of pre-recorded topic-based Vodcasts; a valuable resource to further support and enhance your main programme.
Throughout your programme, we diligently track colleague feedback and engagement, celebrating successes and identifying positive behavioural shifts. This data-driven approach ensures your entire company becomes genuinely more customer-centric.
It’s time to truly influence your CX strategy with CX Alive!!
In addition to the full “Voice-to-Value” CX transformation programme, we also offer one-off, single-topic Vodcasts or small groups of Vodcasts on a wide range of topics - anything you choose!
This service is perfect for companies with immediate, high-priority communication needs. Vodcasts offer a powerful communication and training solution without requiring a full transformation programme commitment. The format is perfect for:
“CX in the Spotlight” to highlight your key messages about CX to colleagues
Key topic focus to address a noticeable behavioural gap or elevate an opportunity
New Product Launch with key colleagues highlighting need-to-know information
Live Hosted event to highlight CX efforts to a live audience at a company event
Latest survey results with key metrics, insights and actions to be taken following feedback
Guest Panel with multiple guests to facilitate lively discussion and debate
Competitor Review indicating key competitor offerings, comparisons and positioning
Business News to help share important updates in a short, effective video
Key Colleague Hire with the HR team to attract and hire the right candidate
…and many more! If you have an original idea for a Vodcast, let us know!
By focusing on a targeted objective, this service offers a rapid, low-risk, and highly engaging way to activate a key initiative and align teams quickly, ensuring that your most important messages are genuinely understood and acted upon.
Think of these also as a powerful proof of concept for the full "Voice-to-Value" CX programme. A single, successful Vodcast can demonstrate immediate, tangible results in employee engagement and message clarity, leading to affirmative actions.
