It all starts here

At CX Alive!, we simplify the process of transforming your CX strategy from abstract to actionable. Here's how we partner with you to achieve lasting impact:

Step 1: Strategic Alignment & Content Design

  • We start by reviewing your current CX strategy and objectives, providing expert insights to ensure alignment

  • Next, we collaborate to design your custom Vodcast programme, recommending the Voice-to-Value modules topics that will deep-dive into your strategy with your key colleagues

  • We'll jointly agree on all topics, content, and the optimal sequence for maximum impact within your organisation

Step 2: Effortless Production & Engagement

  • You identify your guest colleagues for appearances, and we handle everything else!

  • CX Alive! manages all technical aspects – from invites and recording platforms to professional editing, secure storage, and the final delivery of your high-quality Voice-to-Value modules

  • Our Vodcasts are designed to be short (typically under 10 minutes), engaging, and highly shareable, driving internal viral adoption among your teams

Step 3: Insights, Impact & Continuous Growth

  • As your programme progresses, the content naturally evolves to cover more specific and complex topics, building momentum and deeper understanding

  • We diligently track the programme's impact, leveraging colleague feedback and monitoring key business performance indicators

  • You'll receive regular, actionable summary reports that provide key insights from each stage, empowering you to make informed decisions and continuously optimise your CX strategy

What you will get

The “Voice-to-Value” programme is divided into three distinct phases:

  • Phase 1: Vodcasts + summary reporting!

  • Phase 2: More Vodcasts + summary reporting!!

  • Phase 3: Even more Vodcasts + overall programme reporting!!!

Each phase is available individually or as part of a complete transformation programme, offering flexibility to suit your specific commitment and budget.

Every CX Alive! programme is entirely unique and fully customised to your needs. All Voice-to-Value modules are created as your own property, empowering you to share and socialise them as widely as you wish within your organisation.

Underpinning your entire journey, you'll also gain access to our Bite-Sized CX Knowledge video library – a valuable resource to further support and enhance your main programme.

Throughout your programme, we diligently track colleague feedback and engagement, celebrating successes and identifying positive behavioural shifts. This data-driven approach ensures your entire company becomes genuinely more customer-centric.

It’s time to truly influence your CX strategy with CX Alive!!